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Incident management workflow as recommended by ITIL. The Ticket Routing... | Download Scientific Diagram
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Uber Engineering on Twitter: "New on the blog: Routing customer service tickets correctly has become more challenging as @Uber's businesses have grown. We've adopted workflow orchestration and Cadence, our #OpenSource orchestration engine,
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Figure 1 from Mean Average Distance to Resolver: An Evaluation Metric for Ticket Routing in Expert Network | Semantic Scholar
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